Some of the answers to frequently asked questions

Q. Can my family and friends visit me at Beetham Village? 

A. Yes. You dwelling is your home and your visitors are most welcome to visit and use the village amenities with you.

 

Q. What does the Weekly Fee cover? 

A. The Fee covers property insurance (not contents), council rates, exterior maintenance of dwellings, garden and lawn maintenance, rubbish removal, emergency call system, full use of the amenities, maintenance of facilities, village administration costs, and the village bus and courtesy vehicle.

 

Q. What other expenses will I be responsible for? 

A. In addition to your weekly fee, you are responsible for your own electricity, telephone TV, contents insurance and interior maintenance of your home. The village has it’s own electricity network which provides residents with electricity at reduced rates.

 

Q. Can I bring my pet to the village? 

A. Yes, subject to Village Management approval at the time of your application. Your current cat, caged bird or small dog will definitely be considered.

 

Q. What happens if I need assistance? 

A. All homes are equipped with an emergency call system which is connected to a 24 hour monitoring service. 

 

Q. Can I have my own garden? 

A. We encourage residents to take an active part in the creation of their gardens but you can do as little or as much as you like. The village landscape gardeners will look after your garden along with the village grounds and gardens. Residents also have the option to have their own raised vegetable box adjacent to their villa.

 

Q. What happens when I go away on holiday? 

A. We will care for your home and gardens while you are away.

 

Q. Is there regular financial reporting to residents? 

A. Yes. The annual financial reports are available to all residents. These include the past years village outgoings, financial statements and the budgets for the coming year. The accounts are reviewed by the company Auditor and Statutory Supervisor.

 

Q. If I have a complaint, who do I raise issues with? 

A. The Resident should always take their complaint to the Beetham Village Management in the first instance. If the resident is not satisfied with the response they can take the complaint to the Residents Committee. The Statutory Supervisor and Retirement Villages Association are available to the residents and will assist with any problems not able to be remedied by Village Management.

 

Q. What happens when my care needs change? 

A. Beetham offers a range of living and care options after independent living. We are able to deliver some care services to residents in their own home or alternatively you may require assisted living in one of our serviced apartments. We also have a care facility on site that provides rest home, hospital level, dementia and respite care

 

Q. What happens when I need to sell my home? 

A. Beetham Lifestyle Village will refurbish your dwelling, at its cost and find a new resident to purchase your home.